Lost / Stolen Package
We provide a tracking number upon order processing. If you do not receive a tracking number by email, please email or call us. If the lost package is a result from a mistake on our end, we will replace the lost parts or provide a full refund. If the lost package is the result of the couriers mistake, shipping charges will be refunded by SupremePew. However, the contents of the packages will NOT be reimbursed unless shipping insurance was requested. If insurance was purchased, the claim must be filed directly with the courier. We will assist with arrangements for replacement parts and with the claims process as needed.